What do you think about the integration of remote diagnostic tools in PlayStation's support services?

[killamch89]

Customer support has evolved drastically, and Sony’s experimented with remote diagnostics to troubleshoot consoles without in-person visits. Have you ever used a remote support session for your PS4/PS5? Did it quickly identify HDD errors, network issues, or system software glitches? How did it compare to traditional RMA or in-store repairs? Was the experience seamless, or did it feel invasive

[Scorpion]

I think the integration of remote diagnostic tools in PlayStation’s support services is a smart move. It streamlines troubleshooting, saves time, and provides quicker solutions. Overall, it enhances the customer experience and makes resolving issues more efficient and convenient.

[killamch89]

Remote diagnostic tools have dramatically improved PlayStation support efficiency. When my PS5 had connection issues, support accessed system logs remotely and identified the problem within minutes instead of making me ship the console. This approach saves time for everyone involved and should become the standard for all console manufacturers.