What do you think about the integration of remote diagnostic tools in PlayStation's support services?

[killamch89]

Customer support has evolved drastically, and Sony’s experimented with remote diagnostics to troubleshoot consoles without in-person visits. Have you ever used a remote support session for your PS4/PS5? Did it quickly identify HDD errors, network issues, or system software glitches? How did it compare to traditional RMA or in-store repairs? Was the experience seamless, or did it feel invasive

[Scorpion]

I think the integration of remote diagnostic tools in PlayStation’s support services is a smart move. It streamlines troubleshooting, saves time, and provides quicker solutions. Overall, it enhances the customer experience and makes resolving issues more efficient and convenient.