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A sad story with a sad ending.

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I want to share on the forum because it's boiling and I'm tired of fighting. My wife and I have a common hobby - games. Yes, and we met thanks to them, but that's not what I mean. At the very beginning of our family life, we were avid LoL players. The real Xayah and Rakan, playing together, spending time, rising from the bottom of the low elo.

Since my wife had a lot of time (since she does not work), in the afternoon, when I was still at work, she entertained herself with casual games. In our family, my spouse is in charge of the household, and I earn the money. And I began to notice that in the last month my spouse began to take money for some purchases more and more often.

Well, ok, I thought she probably wanted to pamper herself with something. However, expenses began to grow, as did the frequency of my wife's phrases that I should not ask her stupid questions, since she invests money in her development, because she is a person and does not want to degrade.

And then one day a fateful event occurs, I saw my wife sitting on the couch and playing slots. I instantly flew into a rage and forcibly took the phone from her hands until she could lose  everything. I had to take all credit cards from her and limit her funds.

It turns out that my wife, hiding behind self-development, simply poured our money into the slots. At that time, she had already managed to lose 1200 dollars and this, please, notice a very tangible amount for our family. I interrupted her at the moment when she still had 75 dollars left. The conversation turned out to be difficult, she swore and swore that she would no longer play, etc. I cooled down and we began to figure out how to withdraw the remains of not yet lost back to the card, and then the fun began.

First, we issued an application for withdrawal, then a request from the casino came to my wife's e-mail that they need some documents to make a payment. We sent the entire package of documents and waited.

After waiting four days, we received an e-mail stating that the documents sent by us were of inadequate quality, and they ask us to send the documents again, and it all takes time. By the way, for the first time, the documents were photographed on a professional photo machine, the photo quality was excellent, in excellent resolution. As a result, after another four days we wrote in support to find out about the fate of our money, and what you think!

We were simply told that our application was still pending. The name of these scammers is Ruby Fortune, and they are like an octopus tightly holding the players in their tentacles, instead of immediately withdrawing the money. This platform deliberately delays the return of funds. Of course, it is beneficial for them, gambling addicts are impatient people, now they want to withdraw and, in a minute, they will sit down to play.

It's been 12 days since we are trying to withdraw our unfortunate 75 dollars. Help, tell me how to return what is left of the loss. We can’t go to the police because of it?! And the second question is how to help a person overcome this harmful addiction? Maybe someone came across?

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I remember you posted about this situation before, and one again you have my sympathys, but I'm afraid that I can't offer any additional advice that what I've offered already. Like I said that time, this isn't a forum dedicated to help with problem gambling, so there's little that we can do beyond what we have already done. I sincerely hope that you, your wife and your family get the help and support you need. Look out for gambling help and financial help. I found this Gambling Help Forum that may offer better advice that we can. Please check that out and the other links that we have posted if you haven't already done so.


Very best of luck. We are glad to help, albeit within our limited capacity to do so.

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As a side note, your other post with the gambling problem you mentioned you drank a bottle of whiskey, so you should seek both gambling and alcohol addiction help. Because your gambling problem won't go away if you also got a drinking problem. Or maybe it was a one time thing, I don't know. Never good to mix the two. If you got a tolerance level to hold a lot of whiskey makes me think it's not new. Cut your losses and seek help. Your job sometimes has an independent hotline you can call that can help you find resources if you want to stay anonymous. Or they may even have a program to help you through the use of your insurance if you need psychological help, maybe even marriage counciling, or rehab where you can take a leave of absence to get help. 

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