Has anyone here ever had a great experience with a game dev or publisher?

[StaceyPowers]

I read this story once—I can’t remember what game it was about. But this guy in a shooter was annoyed at a tree on a map, and wrote in the developer to explain why the placement of the tree was giving him problems tactically.

In the next patch, the very last patch note was something like “Removed one particular tree from (location).”

I love that story, because they really took his complaint seriously, and bothered to make the change, despite it being extremely specific and requested by just this one guy.

Has anyone ever personally had a great customer service experience like this with a game developer or publisher?

[killamch89]

No. I have never had an experience like that and wish I could have one but the devs in most of the games I play seem to only care about the profits - not the actual customer satisfaction.

[Bravosi]

I've known personally a gothic multiplayer server developer