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Alexander.

Support preference

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You have probably have contacted a gaming business in the past. What support method do you prefer? Email, phone, or live chat? The ticket system seems to work well for me when I've contacted Mojang and other companies formally. 

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I think the game email and the game support ticket system is lot better option. I don't prefer the chat and the call system as an option for the support. 

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On 9/3/2019 at 8:50 AM, killamch89 said:

Support tickets are awesome as are emails but I much prefer live chat because I can get a response to my issues immediately with very little waiting time.

This is me as well. I prefer to minimize live interaction in my life, but I'd also rather know that I'm likely to get the problem resolved in one sitting. No phone though. Ugh.

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18 hours ago, StaceyPowers said:

This is me as well. I prefer to minimize live interaction in my life, but I'd also rather know that I'm likely to get the problem resolved in one sitting. No phone though. Ugh.

Phone calls are a last resort - I don't have any problems with it really but it is costly to call some companies especially if they aren't a local one.

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10 hours ago, skyfire said:

I can't use anything else other than the email for now. I don't want to spend money on those calls. 

I hate wasting money on calls as well especially when they aren't a huge necessity.

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Yeah in 2020. I can't think of the call as a method for calling the companies or even support place. Email and the online support is better. 

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Posted (edited)

It all depends on how urgent my reason for contacting them is. If it's just a general inquiry, then a ticket is fine. If it's truly urgent, then I go with phone or live chat. But then again, considering the type of person I am, that usually doesn't go over too well.

Edited by The Blackangel

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